FAQ

Q: How do I go about renting an apartment?
A: Kilbourn Management LLC has a simple 2 step process:

View the Video Tour: Decide which apartment you would like!

Apply: Fill out an application and submit it from bottom of main page, you can email us photos of it or download PDFFILLER and create a free account and send us screen shots.

Sign your lease: Once your application is approved, we will send you a lease to review and sign electronically, you can sign right on your phone or personal computer. (in town or out of town residents can e-sign right from there phone).

Q: Do you accept pets?
A: Only fish are allowed at all of our apartments.

Q: Should I get renters insurance? How do I get it?
A: Yes. All residents should get renters insurance. It is inexpensive and any home insurance agent should be able to assist you. If you need guidance, please contact our office.

Q: Are any of your apartments furnished?
A: Yes, extra charge for furnished!

Q: How much is my security deposit?
A: Security deposits are equal to one full month’s rent.

Q: When will my security deposit be returned?
A: Security deposits will be returned within 21 days of the last day of your lease. Please give the office your forwarding address to help facilitate the process.

Q: Are the utilities included in the rent?
A: Most properties include everything except Electric and internet/cable if you wish to have it.  Spectrum internet is pre-wired in our building, put our zip code in spectrum.com and plans currently start at $25.00/month, note only with proper zip code does that offer pop up for college campus areas.

Q: How can I tell what utility costs might be?
A: You can get estimated costs from WE Energies at 1-800-242-9137. They can give you the highest, the lowest or the average bill for any address in the city.

Q: Do your apartments have internet?
A: Each unit/bedroom in every property has a phone/cable line. You will need to connect with a provider for service. Spectrum is now pre-wired in building and appears to be the high speed internet choice among students. Contact them at (800) 627-2288.

Q: Is laundry available?
A: All of our properties offer on-site laundry.

Q: When is rent due and what if I am late?
A: Rent is due on the 1st of the month. If you pay after the 5th of the month, a late fee will be incurred.

Q: Do you offer two-year leases?
A: We are always happy to consider a two-year lease term with any of our residents.

Q: Do you offer short term leases?
A: We prefer annual leases but will consider partial-term leases to balance vacancies during the off season. Rent rates for partial-term leases may be higher than full-term leases.

Q: What if I lose my keys?
A: Any lost keys require an immediate lock change at a cost of $85/per key, $95/2-keys or $120 for 3-keys (mailbox, apartment & entrance).

Q: What are my responsibilities as a tenant?

A: The following items are the responsibility of the tenant at their expense while they are living at the property:

• Replacement of light bulbs with the correct wattage
• Replacement of smoke alarm/CO detector batteries. The property must have working smoke alarms/CO detectors at all times.
• Reporting all necessary repairs
• Normal insect control (bees, spiders, sugar or nuisance ants, etc.)
• Normal rodent control, such as mice
• Keep apartment clean, free of grease, mold, mildew, cobwebs, etc.

Drains: Avoid letting food and hair get down drains. Regular cleaning of drains can prevent clogging from occurring. It is recommended to place “hair catchers” in sink and tub drains to keep drain clear of hair.
Stove/oven: Be aware of the various bake, broil, time bake and self-clean controls. Familiarize yourself with the pilot lights and how to relight them should they go out. Regular cleaning of stove and oven helps keep them operating properly.
Water damage: Tenants must take care to avoid water damage caused by allowing water to sit on counters and floors. Care must be taken to ensure that shower curtains are inside the tub. Water on tile floors can seep through the grout and cause dry rot of underlayment. Water can also seep around the edges of vinyl flooring causing damage to the floor below. We recommend putting a mat, towel or rug on the floor to step on when exiting the tub or shower.
Power: If the power goes out in your unit or house, first check to see if the whole area is without power. If it is out in the area, report outage to We Energies. If the power is only out in your unit/house, check the circuit breaker panel. One or more circuits may be tripped, and you may see the switches in the off position. 

If your lease is ending and you have given proper notice, a confirmation of notice of vacancy will be emailed and to you outlining the specifics on your move out procedure, with a checkout sheet. If you have not received this, please contact the management company, this is likely because we DO NOT have a notice from you.

Cleaning up and Clearing out: We understand that moving can be stressful and busy. There are some important items to consider when moving, which if done properly, will save you time and money in the long run. There is a level of cleaning that is required to return the apartment in the condition you received it.
Any work not completed by the tenant will be completed by Management and deducted from the security deposit. All personal property must be removed and entire apartment cleaned by 12:00pm on the last day of the lease. Leave all keys in the apartment at time of final move out. A manager will inspect the unit at move out and collect the keys. 

Security Deposit Return: Once you have completely moved out, Kilbourn Management will complete any repairs and cleaning not noted on your initial walkthrough and refund your remaining security deposit less any charges. We cannot refund your security deposit the same day you move out because we must ensure all repairs and cleaning were completed. Please make sure you leave a forwarding address to send your security deposit refund to you. The refund will occur within 21 days, in accordance with the law.